Store Policy

Customer Care

If we can be of further assistance, please feel free to come by the Winery / Store at

1339 Railspur Alley, Vancouver, BC V6H 4G9
(between Old Bridge St. & Cartwright St.
on Granville Island)

- OR -

Give us a call at:

604.685.SAKE (604.685.7253)

Privacy & Safety

This privacy notice discloses the privacy practices for www.artisansakemaker.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1.     What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2.     What choices are available to you regarding the use of your data.

3.     The security procedures in place to protect the misuse of your information.

4.     How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and Stripe used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We will not sell or rent this information to anyone.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

1.     To provide and operate the Services;

2.     To provide our Users with ongoing customer assistance and technical support;

3.     To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4.     To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5.     To comply with any applicable laws and regulations.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

·        See what data we have about you, if any.

·        Change/correct any data we have about you.

·        Have us delete any data we have about you.

·        Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 604.685.SAKE (604.685.7253) or via email at in info@artisansakemaker.com

Wholesale Inquiries

Wholesale opportunities are available please contact Masa Shiroki at:

(604.685.7253)

Payment Methods

- Credit / Debit Cards

- Offline Payments

are accepted and orders will be filled

once payment has cleared our financial institution.

 
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1339 Railspur Alley, Granville Island

Vancouver, BC, V6H 4G9

Customer service: (604) 685-7253

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©2018 Artisan SakeMaker

Webmaster: rryborg@live.ca

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